Terms of Service

Last updated · June 10, 2026

1. Acceptance & binding agreement

These Terms form a binding contract between you and Flybook (“Flybook,” “we,” “us”), the operator of flybook.ai. By creating an account, signing in, browsing, or using Flybook in any way, you accept these Terms in full — including the disclaimers, limitations of liability, indemnity, arbitration agreement, class-action waiver, and jury-trial waiver below. If you do not agree, do not use Flybook.

2. What Flybook is — and is not

Flybook is a technology platform that surfaces travel inventory and facilitates bookings between you and third-party suppliers — airlines, hotels, rental companies, and activity operators — through third-party providers (including Duffel). Flybook is not an airline, charter operator, fiduciary, advisor, or guarantor. Each booking is a contract between you and the operating supplier, governed by its fare rules, conditions of carriage, and policies; Flybook acts solely as a limited-purpose technical agent and assumes no responsibility for the supplier’s performance.

3. Eligibility

You must be at least 18 years old, legally capable of forming a binding contract, and not barred from using Flybook under any applicable law. You represent that all information you provide is accurate, current, and complete.

4. The AI concierge

Flybook’s interface is conversational and powered in part by artificial intelligence. AI can misread or misunderstand a request, and no output of the concierge — interpretations, suggestions, prices, schedules, visa or document hints — is guaranteed to be accurate or complete. For exactly this reason, every booking shows you the precise itinerary details (airports, dates, travelers, total price) for your confirmation before any payment. You are responsible for reviewing that confirmation before you pay. The concierge’s suggestions are not travel, legal, medical, or financial advice.

5. Your responsibilities

You alone are responsible for: the accuracy of every detail you submit (traveler names as on government ID, dates of birth, contact and payment information); verifying that passports, visas, vaccinations, and entry requirements are valid for every leg of your itinerary; confirming flight times, terminals, and connections with the carrier; arriving on time; complying with airline, airport, customs, and government rules; and the actions of anyone using your account or booking links you share.

6. Pricing, fees & errors

Fares, taxes, and supplier fees are set by suppliers and can change at any moment before a booking is confirmed. Flybook re-verifies every price with the supplier at the moment of booking; if a fare has changed, we tell you and never charge a changed amount without your confirmation. Our service fee (currently a flat $9 per booking) and optional products (such as a $8 fare freeze) are itemized before you pay. We may correct obvious errors — typographical, pricing, or inventory — and cancel a booking made in reliance on them, even after charge, with a refund of the amount paid as the sole and exclusive remedy.

7. Cancellations, changes & refunds

Refundability, change fees, schedule changes, downgrades, denied boarding, and involuntary rebooking are governed by the operating supplier and the fare class you select; Flybook does not control them. Where a supplier issues a refund, we pass it through on the supplier’s timeline. Our service fee is refunded if a booking fails to complete on our side and is otherwise non-refundable once the booking is confirmed.

8. Acceptable use

You may not use Flybook to commit fraud, launder money, evade sanctions, scrape data at scale, reverse engineer the service, probe or circumvent security or rate limits, make automated bookings that violate supplier rules, infringe intellectual property, or violate any law. We may suspend, restrict, or terminate access that threatens the service or other users.

9. Intellectual property

Flybook and all related software, content, trademarks, and design are owned by Flybook or its licensors. You receive a limited, revocable, non-exclusive, non-transferable license to use the service for personal, non-commercial booking purposes. Programmatic access through our published agent API is licensed for the purpose of searching and booking on behalf of a real traveler. All other rights are reserved.

10. Disclaimer of warranties

Flybook is provided “as is” and “as available,” without warranty of any kind, express or implied, to the maximum extent permitted by law — including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and uninterrupted or error-free operation. We make no warranty regarding any supplier, third-party provider, or travel outcome.

11. Limitation of liability

To the maximum extent permitted by law, Flybook and its affiliates, officers, employees, agents, suppliers, and licensors are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, goodwill, baggage, time, accommodation, or alternate-transport costs, arising out of or relating to Flybook — even if advised of the possibility. Our aggregate liability for all claims is limited to the greater of (a) the fees you actually paid to Flybook (excluding amounts remitted to suppliers) in the three months preceding the event giving rise to the claim, or (b) US$100. Flybook is not responsible for any act or omission of any airline, hotel, operator, airport, payment processor, or other third party; airline liability is governed by the carrier’s contract of carriage and the Montreal or Warsaw Convention where applicable. We are not liable for failures caused by events beyond our reasonable control (force majeure), including natural disaster, war, government action, labor disputes, infrastructure failure, or third-party outages. Some jurisdictions do not allow these limitations; there, our liability is limited to the smallest amount permitted by law.

12. Indemnity

You agree to defend, indemnify, and hold harmless Flybook and its affiliates, officers, employees, agents, suppliers, and licensors from any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of your use of Flybook, your bookings, your breach of these Terms, or your violation of any law or third-party right.

13. Governing law, arbitration & class-action waiver

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-laws rules. Any dispute arising out of or relating to Flybook or these Terms shall be resolved exclusively by final and binding individual arbitration administered by JAMS under its applicable rules, in English. You and Flybook each waive the right to a jury trial and to participate in any class, collective, or representative action. Either party may instead bring an individual claim in small-claims court, and either party may seek injunctive relief in court for intellectual-property or confidentiality matters. If the class-action waiver is held unenforceable for a particular claim, that claim proceeds in court and all others remain in arbitration. Any claim must be filed within one (1) year after it arises or it is permanently barred, to the maximum extent permitted by law.

14. Changes, termination & the rest

We may modify these Terms at any time; material changes take effect on posting and continued use constitutes acceptance. We may suspend or terminate any account at our discretion; you may stop using Flybook at any time, and sections that by their nature survive termination (disclaimers, liability limits, indemnity, arbitration, governing law) survive. If any provision is held unenforceable, the rest remain in force. These Terms, together with the Privacy Policy, are the entire agreement between you and Flybook. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.

15. Contact

Questions or problems: support@flybook.ai.